Our Policy

Luna Sweets

Payments

A 50% non-refundable, non-transferable deposit is required for all orders at the time of booking. Without a deposit, we will not hold your date. The remaining balance is due two weeks before your event. For wedding cakes, the last payment is due one month prior. Luna Sweets reserves the right to cancel any order that has not been paid in full by the due date. Any deposit/partial payments received before 14 days of the event will be forfeited by the customer with no refunds or store credit.

Cancellations

Custom Orders

Cancellations are only accepted up to two weeks before the date of your event in writing. Any additional money from the 50% non-refundable deposit you may have contributed towards the balance will be refunded only if the cancellation occurs before/on the due date. if an order is canceled with less than two weeks until your event no monies will be refunded, this means funds are non-transferable for a future date.

Weddings

Cancellations are only accepted four weeks before the date of your event in writing. Any additional money from the 50% non-refundable deposit you may have contributed towards the balance will be refunded only if the cancellation occurs before/on the due date. If your order is cancelled with less than four weeks until your event no monies will be refunded, meaning funds are non-transferable for a future date.

Note: All cancellation requests must be made in writing. The 50% deposit is NON-REFUNDABLE and NON-TRANSFERABLE, meaning you can not cancel one date and then change it for another. If a cancellation is received less than two weeks before the promised pickup date (or four weeks for wedding cakes), no monies will be refunded.​

Changes

Any changes to your order may be made anytime before your last payment due date, this includes final guest count. After such date any minor changes for orders may be accepted at Luna Sweets' discretion, depending on how far along your order may be, if the order is more than 50% completed, we may not be able to comply. If the changes requested are significant/major to the design and incur additional materials, charges may apply. Any change requests with less than 48 hours will not be accommodated.

Refunds

All sales are final. Due to the nature of our products, we do not accept returns. Please refer to Cancellations for more info on the matter.

Price Quotes

The minimum celebration cake order is $250.00. For wedding cakes, the minimum order is $1,000.00. Any custom cake price quote is good for up to one week. After that, we cannot guarantee that your price and date will be available. Request a quote from us today.

Food Allergies

Allergen Information: All of our cakes contain wheat, eggs, and dairy. Some may contain nuts and other ingredients that may be harmful to your health. All of our products are made in a kitchen that uses nuts. Allergy information is available upon request.

*Consumer Advisory: These items are served raw or undercooked or contain or may contain raw or uncooked ingredients. Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness.

Cake Designs/Sketches

Some of Luna Sweets' clients supply us with photos and internet pictures, we use them for inspirational purposes only. We do not copy cakes as we prefer to create our original cake designs. This applies even to our designs, if a client chooses one of our own it will be slightly adjusted from the original to provide a one-of-a-kind, bespoke cake to each client. Once a deposit is made, a full sketch of the color of your custom cake will be emailed to you for confirmation. Some designs may include non-edible items such as ribbons, jewelry, real flowers, props, and other adornments used for decorating.

Cake Aesthetics

Cake and treats are food and require an optimal room temperature of 75 degrees or below. if your event is held outdoors, we're not responsible for what happens (ex. temperature, inclement weather, bugs, color fading, etc.) High temperatures can adversely affect your cake/treats, it is the client's responsibility to arrange an appropriate spot to display your cake/treats, out of direct sunlight, and away from unnecessary heat.

Luna Sweets reserves the right to minor changes whether cosmetic or structural for the integrity of the cake. It's our discretion and responsibility to provide a sound structure for the cake and an aesthetically pleasing order.

Delivery

Delivery is available for cakes for an additional charge from your order balance. Before delivery, a set time and designee will be assigned. Clients are responsible for providing a secure table and an appropriate environment for the cake. We are not responsible for any damage to the cake after delivery has been completed. If we have to wait for any reason after the agreed delivery time (such as a locked building, table unavailable, designee not on time, etc.) we will only do so for 15 minutes. If we must leave without drop off, your cake will need to be picked up at no fault to Luna Sweets, and without refund.

Photographs

On occasion, we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you. For any additional pictures you may provide Luna Sweets that include yourself or any other persons, we will seek consent before we utilize such pictures for promotional purposes and accredit the rightful party.